Are you a strategic Account Manager with experience managing large customer accounts and proving value at C-level? We’re working with a fast-growing SaaS business helping frontline organisations improve communication, learning, task management and operational performance across large distributed teams.
This is a senior, strategic account management role sitting between Customer Success and Sales. You’ll act as a value consultant, helping major customers measure the impact of the platform, demonstrate ROI and maximise long-term account value.
Why You’ll Love this Role:
🚀 Strategic Account Management: Manage a small portfolio of significant accounts rather than a high-volume book.
📊 Value & ROI Focus: Use data, insight and QBRs to prove impact and help customers understand the value they are receiving.
🤝 C-Level Stakeholder Engagement: Work with senior stakeholders across HR, operations, internal communications and wider leadership teams.
🌍 International Customer Exposure: This role includes regular travel, including quarterly travel to South Africa and travel to Australia every six months.
🏬 Frontline Workforce Technology: Work with a platform solving real operational challenges for large retail, hospitality and frontline organisations.
💰 Strong Package: Up to c. £90k base, plus 40% variable, with equity to be confirmed.
Your Key Responsibilities:
🔹 Manage a portfolio of strategic customer accounts.
🔹 Build strong relationships with C-level and senior operational stakeholders.
🔹 Help customers maximise value from the platform and improve operational outcomes.
🔹 Measure success using data, usage insights and commercial impact.
🔹 Deliver QBRs that clearly demonstrate ROI and business value.
🔹 Identify risks within accounts and build mitigation plans.
🔹 Support retention and account growth through strong relationship management and value delivery.
🔹 Partner closely with sales and customer success teams, with commissions aligned to retention.
What We’re Looking For:
🔹 Strategic Account Management experience in a SaaS or technology environment.
🔹 Experience managing a book of strategic accounts with significant ARR value.
🔹 Confidence working with C-level executive stakeholders.
🔹 Strong understanding of how to prove value, measure ROI and drive adoption.
🔹 Experience supporting renewals from an account management perspective would be useful.
🔹 Ability to identify account risks and create clear mitigation plans.
🔹 Experience with six-figure customer accounts.
🔹 Retail operations experience would be a strong advantage.
🔹 Experience in workforce management, communications, intranet or frontline technology would be highly relevant.
🔹 Willingness to travel internationally as required.
🔹 Able to work from London on a hybrid basis.
Join Our Ambitious Team Today!
If you’re a strategic Account Manager who enjoys proving value, building senior relationships and helping major customers get measurable impact from SaaS technology, this could be an excellent opportunity.
You’ll join a growing international business with a strong product, a clear customer value story and the chance to play a visible role in long-term account success.
Learn more and apply here
