Are you an experienced Customer Success professional with a background in complex technology and the gravitas to build trusted relationships with senior stakeholders? We’re working with an innovative AI and machine learning software company looking for its first dedicated Customer Success Manager.
This is a mission-critical role for someone who can take ownership of customer health, engagement and adoption. You’ll be working with a sophisticated client base in a complex market, helping users gain real value from a platform that brings fragmented market information into one clearer, more actionable workflow.
Why You’ll Love this Role:
🚀 First CSM Hire: Be the first dedicated Customer Success Manager on the ground and help shape the customer success function from the beginning.
💼 Mission-Critical Role: Take ownership of customer health, usage, engagement and long-term success.
🤝 Trusted Advisor Position: Build strong relationships with users and senior stakeholders, helping customers maximise value from the platform.
📈 Complex Technology Environment: Work with a sophisticated product solving real workflow challenges in a specialist market.
🌍 Customer-Facing Travel: This role involves extensive customer travel, making it ideal for someone who enjoys being close to clients.
💰 Strong Package: The package includes a competitive base, 30% variable element, EMI share scheme, pension, private healthcare and 25 days’ holiday.
Your Key Responsibilities:
🔹 Own customer health, engagement and adoption across key accounts.
🔹 Build trusted relationships with users and senior stakeholders.
🔹 Drive usage and ensure customers are gaining clear value from the platform.
🔹 Act as a trusted advisor, helping customers improve workflows and outcomes.
🔹 Identify risks, structure engagement plans and support long-term customer success.
🔹 Work closely with internal teams to represent customer needs and improve the overall customer experience.
🔹 Travel extensively to meet customers and build deeper relationships.
What We’re Looking For:
🔹 Proven Customer Success experience in a complex technology environment.
🔹 Experience working with data, IT or technical software products would be highly relevant.
🔹 Regulated industry experience would be a strong advantage.
🔹 Strong structure, process and customer engagement skills.
🔹 The gravitas to build relationships beyond day-to-day users and into more senior stakeholders.
🔹 Excellent communication skills and the ability to clearly articulate the “why” behind value and adoption.
🔹 A non-commercial customer success mindset, focused on health, engagement, usage and trusted relationships.
🔹 Able to work in London on a hybrid basis when not travelling.
Join Our Ambitious Team Today!
If you’re a Customer Success Manager who enjoys complex technology, strategic relationships and the chance to build something from an early stage, this could be a brilliant opportunity.
You’ll join a growing software company with a distinctive product, strong market relevance and the chance to play a key role in shaping customer success.
Learn more and apply here
