Are you a Customer Success leader with enterprise IT experience and the ability to lead both CS and Professional Services teams? We’re working with a fast-growing enterprise software company looking for a Global Customer Success Director to own customer value, retention and post-sale delivery across key growth regions.
This is a senior customer leadership role for someone who can improve customer health, strengthen value delivery, build product feedback loops and help customers get measurable impact from a complex enterprise software platform.
Why You’ll Love this Role:
🚀 Global Customer Leadership: Lead customer success activity across key growth regions, with a main focus on EMEA and the US.
🤝 CS & Professional Services Scope: Manage teams across both Customer Success and Professional Services.
📈 Value Delivery Focus: Own customer value, health checks, adoption and long-term retention.
🔁 GRR & NRR Responsibility: Take responsibility for gross and net revenue retention, with a clear focus on customer outcomes.
💡 Voice of Customer: Build strong feedback loops between customers, product and the wider business.
🌍 Travel & Customer Engagement: Work closely with customers and travel where needed to build stronger relationships.
Your Key Responsibilities:
🔹 Lead a team across Customer Success and Professional Services.
🔹 Own customer value delivery, customer health and retention performance.
🔹 Take responsibility for GRR and NRR, without the role being focused on direct upsell.
🔹 Build strong product feedback loops and represent the voice of the customer.
🔹 Improve health checks, customer engagement and post-sale operating rhythm.
🔹 Work with enterprise IT customers to ensure they gain measurable value from the platform.
🔹 Collaborate with senior leadership, sales, product and delivery teams.
🔹 Support customer success activity across EMEA and the US, with some wider global exposure.
What We’re Looking For:
🔹 Customer Success leadership experience in enterprise software.
🔹 Strong enterprise IT experience.
🔹 Experience leading CS teams, with Professional Services exposure highly relevant.
🔹 Strong understanding of GRR, NRR, customer health and value delivery.
🔹 Ability to build structure, rhythm and accountability across post-sale teams.
🔹 Strong customer-facing skills and the confidence to work with senior enterprise stakeholders.
🔹 Product feedback, voice-of-customer and customer health check experience.
🔹 Likely background in a start-up or scale-up environment.
🔹 Able to work in a hybrid model two to three days per week.
🔹 Willingness to travel as required.
Join Our Ambitious Team Today!
If you’re a Customer Success leader who can combine enterprise credibility, operational structure and a strong value-delivery mindset, this could be an excellent next move.
You’ll join a scaling enterprise software business with ambitious growth plans and the opportunity to shape customer success at a global level.
Learn more and apply here
