Are you a talented Customer Success professional with a passion for SaaS? Look no further! We are thrilled to be partnering with one of our esteemed clients, a leading app-building SaaS platform used by renowned giants like Amazon, Google, and Coca Cola. They are now seeking their first-ever Customer Success Manager in London to take charge of a portfolio of accounts, focusing on relationship management, customer satisfaction, and retention.
Why You’ll Love this Role:
🚀 Pioneering Role: Be at the forefront of shaping the customer success journey for a game-changing SaaS platform that’s making waves in the industry.
🎯 Portfolio Ownership: Take charge of a diverse portfolio of accounts, delivering exceptional relationship management, customer satisfaction, and retention strategies.
🌐 Diverse Backgrounds Welcome: Whether you’re an experienced Customer Success professional or have a strong track record in customer-facing commercial SaaS roles, we want to hear from you!
💼 Incredible Platform: Join an established SaaS platform trusted by industry leaders, and contribute to the success of a remarkable customer base.
🎁 Comprehensive Onboarding: Benefit from a full onboarding plan and outstanding leadership support to set you up for success.
Your Key Responsibilities:
🔹 Nurture and cultivate strong relationships with key accounts, ensuring their success and satisfaction with the platform.
🔹 Collaborate cross-functionally with sales, product, and marketing teams to drive customer engagement and growth.
🔹 Proactively identify upselling and expansion opportunities, contributing to the platform’s continued success.
🔹 Advocate for customer-centric improvements and drive initiatives that enhance the overall customer experience.
🔹 Monitor and report on customer success metrics and KPIs, showcasing the impact of the SaaS platform on customer outcomes.
Join Our Vibrant Team Today!
If you’re a native English speaker with a background in Customer Success or customer-facing SaaS roles, we want to hear from you! Don’t miss this incredible opportunity to be Customer Success Manager for an industry-leading SaaS platform and shape the success of renowned brands.
Learn more and apply here
