🌟 Customer Success Manager – London (Hybrid) 🌟 £34k

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Are you a talented Customer Success professional with a passion for SaaS? Look no further! We are thrilled to be partnering with one of our esteemed clients, a leading app-building SaaS platform used by renowned giants like Amazon, Google, and Coca Cola. They are now seeking their first-ever Customer Success Manager in London to take charge of a portfolio of accounts, focusing on relationship management, customer satisfaction, and retention.

Why You’ll Love this Role:

🚀 Pioneering Role: Be at the forefront of shaping the customer success journey for a game-changing SaaS platform that’s making waves in the industry.

🎯 Portfolio Ownership: Take charge of a diverse portfolio of accounts, delivering exceptional relationship management, customer satisfaction, and retention strategies.

🌐 Diverse Backgrounds Welcome: Whether you’re an experienced Customer Success professional or have a strong track record in customer-facing commercial SaaS roles, we want to hear from you!

Customer Success Manager vacancy

💼 Incredible Platform: Join an established SaaS platform trusted by industry leaders, and contribute to the success of a remarkable customer base.

🎁 Comprehensive Onboarding: Benefit from a full onboarding plan and outstanding leadership support to set you up for success.

Your Key Responsibilities:

🔹 Nurture and cultivate strong relationships with key accounts, ensuring their success and satisfaction with the platform.

🔹 Collaborate cross-functionally with sales, product, and marketing teams to drive customer engagement and growth.

🔹 Proactively identify upselling and expansion opportunities, contributing to the platform’s continued success.

🔹 Advocate for customer-centric improvements and drive initiatives that enhance the overall customer experience.

🔹 Monitor and report on customer success metrics and KPIs, showcasing the impact of the SaaS platform on customer outcomes.

Join Our Vibrant Team Today!

If you’re a native English speaker with a background in Customer Success or customer-facing SaaS roles, we want to hear from you! Don’t miss this incredible opportunity to be Customer Success Manager for an industry-leading SaaS platform and shape the success of renowned brands.

Learn more and apply here

Job Category: Customer Success
Job Type: Full Time
Job Location: hybrid London Remote

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